Returns & Refund Policy

1. Return Eligibility

At Go Electric Mobility Scooter, we want you to be completely satisfied with your purchase. If you are not entirely happy, you may return eligible items within 14 days of receiving your order, provided that they:

• Are unused and in their original condition.

• Are returned in their original packaging with all accessories, manuals, and documentation.

• Are accompanied by the original proof of purchase or receipt.

Please note that products showing signs of use, damage caused after delivery, or missing components may not qualify for a full refund.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our customer support team.

2. Provide your order number and the reason for your return.

3. Our team will issue return instructions and, where applicable, a Return Authorisation (RA) number.

4. Carefully package the item in its original packaging and send it to the address provided.

Returns sent without prior authorisation may experience delays in processing.

3. Return Shipping

Unless the product is faulty, damaged on arrival, or incorrectly supplied, return shipping costs are the responsibility of the customer.

We strongly recommend using a trackable and insured courier service, as we cannot be held responsible for items lost or damaged during return transit.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 5–7 business days and credited to your original payment method.

Please note:

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

• A restocking fee of up to 15% may apply to certain products or special-order items.

• Depending on your bank or payment provider, it may take several additional business days for the funds to appear in your account.

5. Exchanges

If you would like to exchange your product for a different model, colour, or specification, please contact our customer service team.

Exchanges are subject to stock availability, and any price difference between products will be charged or refunded accordingly.

6. Faulty or Damaged Products

If your order arrives damaged or develops a fault upon delivery, please notify us within 48 hours of receiving your order.

To assist us in resolving your claim quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging (where applicable)

If the fault is confirmed, we will arrange a replacement, repair, or full refund at no additional cost to you.

7. Warranty Claims

Many of our mobility scooters and accessories are covered by a manufacturer’s warranty.

If you experience a warranty-related issue, please contact us with your proof of purchase and a description of the problem. We will assist you in arranging a repair, replacement, or warranty assessment in accordance with the manufacturer’s terms and applicable South African consumer protection laws.

8. Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us.

Go Electric Mobility Scooter

Email: support@goelectricmobilityscooter.co.za

Website: https://goelectricmobilityscooter.co.za

Our customer support team will be happy to assist you with any questions or concerns.