Shipping Policy

Last Updated: July 2026

At Go Electric Mobility Scooter, we are committed to delivering your mobility products safely, efficiently, and as quickly as possible. Please review our Shipping Policy below to understand how your order will be processed and delivered.

1. Order Processing

Orders are typically processed within 2–3 business days (excluding weekends and public holidays) after your payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Please note that certain products, including mobility scooters, power chairs, and other large equipment, may require additional preparation, inspection, or assembly before dispatch. If there are any delays, we will notify you as soon as possible.

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery location, the size of your order, and the selected shipping method.

We may offer free standard shipping on qualifying orders or promotional campaigns. Any applicable free shipping offers will be displayed at checkout.

Estimated delivery times are:

• Major metropolitan areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote locations: 5–10 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, or public holidays.

3. Delivery of Large Items

Accessories and smaller products are shipped using reputable trackable courier services.

Large products, including mobility scooters, electric wheelchairs, and other heavy equipment, are delivered using specialised freight or courier services to ensure safe transportation.

Some deliveries may require an adult signature upon arrival.

4. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and courier details.

Tracking information usually becomes available within 24 hours after your shipment has been collected by the courier.

5. Damaged or Missing Items

We carefully inspect every order before dispatch.

If your order arrives damaged, incomplete, or appears to have been tampered with during transit, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Where appropriate, we will arrange a replacement, repair, or refund in accordance with our Returns & Refund Policy and the South African Consumer Protection Act.

6. Delivery Areas

We currently deliver throughout South Africa.

At this time, we do not offer international shipping.

7. Incorrect Delivery Information

Please ensure that your delivery address, contact number, and other shipping details are accurate before completing your order.

Go Electric Mobility Scooter cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

If an order is returned to us due to an incorrect address, failed delivery attempts, or failure to collect the parcel, additional shipping charges may apply before the order can be re-dispatched.

8. Delays Beyond Our Control

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Public holidays

• Courier operational delays

• Industrial action

• High seasonal demand

We appreciate your patience and will keep you informed should any significant delays affect your order.

9. Contact Us

If you have any questions regarding your order, delivery, or this Shipping Policy, please contact us.

Go Electric Mobility Scooter

Email: support@goelectricmobilityscooter.co.za

Website: https://goelectricmobilityscooter.co.za

Our customer support team is here to assist you with any shipping or delivery enquiries.